How can we help?

Reach out to our team or find answers to common questions below.

Live Chat

The fastest way to reach us — chat with our team in real time, right from this page.

Email Support

For anything that doesn't need a live reply — we aim to respond within one business day.

support@getunified.io

Security Issues

Found a vulnerability? Please report it responsibly — we follow 90-day responsible disclosure.

security@getunified.io

Frequently Asked Questions

Click "Sign in with Slack" on the Unified homepage, or "Start 14-Day Free Trial" if you're installing for the first time. You'll be redirected to Slack's OAuth flow — approve the requested permissions and Unified will be installed. The Workspace Owner or Admin must authorise the installation.

In any Slack channel or DM, type /kudos @teammate and follow the prompts, or use the Unified shortcut from the Apps menu. Kudos are shared in the channel and tracked in your team's Unified dashboard.

Yes. Workspace Owners and Admins can export data from the Unified dashboard. If you need a full data export before uninstalling, contact support@getunified.io and we'll provide one within 5 business days.

All workspace data is automatically and permanently deleted within 90 days of uninstallation. You can request immediate deletion or a data export before uninstalling — just email support@getunified.io. See our Privacy Policy for full details.

Unified is priced per active workspace member per month. A free trial is available for new workspaces. Full pricing details are on the pricing section of our homepage.

All workspace data is processed and stored in Australia on AWS infrastructure. We do not transfer data outside Australia. See our Privacy Policy for full details.

Data & Privacy Requests

To request access to, correction of, or deletion of your personal data — or to request a full workspace data export — email us with "Data Request" in the subject line.

Submit a Data Request