Privacy Policy

1. Introduction

This Privacy Policy explains how Unified ("we", "us", or "our") collects, uses, and protects your information when you use our Slack application and related services (the "Service").

2. Information We Collect

When you install and use Unified, we collect the following information from your Slack workspace:

• Workspace Information: Workspace ID, workspace name, and domain.
• User Information: User IDs, display names, and email addresses of users who interact with the Service.
• Interaction Data: Kudos messages, survey responses, and raffle entries submitted through the Service.

3. How We Use Your Information

We use the collected information solely to:

• Provide, maintain, and improve the Service.
• Authenticate users and manage workspace access.
• Process kudos, surveys, and dashboard analytics.
• Communicate with you regarding service updates or support.

4. Data Storage and Security

• Data Residency: All workspace data is processed and securely stored in Australia.
• Hosting: Our infrastructure is hosted on secure, industry-standard cloud providers (AWS).
• Data Retention: Workspace data is automatically and permanently deleted within 90 days of your workspace uninstalling the Unified application.

5. Third-Party Processors

We may use trusted third-party services to operate the Service, including:

• Hosting: Amazon Web Services (AWS)
• Email Delivery: Brevo (for transactional emails)
• Analytics: Internal dashboard analytics (no third-party tracking cookies on Slack interactions)

We do not sell your data to third parties.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, or to request a full data export prior to uninstallation, please contact us at support@getunified.io.

7. Cookies

Our landing page at getunified.io uses a cookie consent banner:

• Necessary cookies (session, CSRF) are always active.
• Analytics cookies (PostHog — anonymous, first-party only) are opt-in.
• No marketing cookies are currently deployed.

See our cookie banner to manage preferences.

8. Security

We take the security of Unified seriously. If you discover a vulnerability, please report it to security@getunified.io.

We follow responsible disclosure practices and request:

• Give us 90 days to address the issue before public disclosure.
• Do not access or modify user data without permission.
• Provide a detailed report with reproduction steps.

Our security policy is published at /.well-known/security.txt per RFC 9116.